Need to know
Product FAQ
Quick answers about shipping, warranty, returns, battery care, and setup before you buy.
When will my order be processed/shipped?
Electric dirt bike orders ship from our local U.S. warehouse, typically within 2–3 business days.
What does the warranty cover?
Warranty coverage varies by component and model. Keep your order information, photos, videos, and a clear issue description ready for warranty review.
How do returns and refunds work?
Return eligibility depends on product condition, delivery status, and the applicable return window. Review the Help Center with your order number before sending anything back.
How far can I ride on a single charge?
Range varies based on rider weight, speed mode, terrain, temperature, and riding style. Product pages list estimated range under typical riding conditions.
How long does it take to fully charge the battery?
Charging time depends on battery capacity and charger type. Use the included charger and follow the charging instructions in the product manual.
Do I need to assemble the bike?
Some final setup may be required after delivery. Review the included manual and Help Center before your first ride.